Mike Roer

RESTAURANTS.  In a 5-3-2020 the Hartford Courant predicts Restaurants may space tables further apart and barbershops could have fewer chairs. The state’s tourism industry could offer visitors fewer choices this summer and casinos and large venues probably won’t return quickly to business as usual. The business landscape will likely be dramatically altered once Gov. Ned Lamont and his advisers begin resuscitating Connecticut’s economy...."With about one-fourth of the state’s workforce laid off or furloughed, consumer spending will not likely return quickly to levels seen before the pandemic, economists say. Unlike other recessions caused by economic or financial crises, this downturn was the result of a rare public health crisis that will not end soon, possibly reshaping long-term spending habits.“You can open Connecticut for business, but will consumers spend and will businesses invest?” economist Peter Gioia said. “People are reassessing their lifestyles. We’re not going see consumption for consumption’s sake." 
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According to McKinnsey & Company, the pandemic has changed consumer behaviors, some permanently. Many customers have also tried new omnichannel models: buy online, pick up in store (BOPIS) grew 28 percent year-over-year in February compared with 18 percent in January, and grocery delivery is up by 57 percent. Many of these new engagement models are here to stay. Consumers report high intention to continue using models such as BOPIS (56 percent) and grocery delivery (45 percent) after the pandemic.

To remain relevant in this changed environment, retailers should refine their customer experience (CX), with specific goals across five actions: double down on digital, inject innovation into omnichannel, transform store operations and win on “SafeX,” reimagine the physical network, and embrace an agile operating model.  See full article at  
https://www.mckinsey.com/industries/retail/our-insights/adapting-to-the-next-normal-in-retail-the-customer-experience-imperative?cid=other-eml-alt-mip-mck&hlkid=a74e1a6ae7b84f5eab3067afae65f486&hctky=3027237&hdpid=0527be20-6a41-4af1-8aef-ea79c56f7061

SHARED ECONOMY BUSINESSES.  The CT Post offers some predictions in this 5-2-2020 article.

THEATERS and CONCERT VENUES.  E
mpty seats and temperature checks, and masks may be standard.  See article in Hartford Courant  4-30-2020.

CHURCHES.  Worshipers at one of Seoul’s largest Catholic churches must refrain from singing hymns or saying “amen” for fear of spreading saliva. Priests sanitize their hands during communion. Holy water has been removed from the chapel.  South Korea even has a name for the new practices: “everyday life quarantine.” The authorities recently released a 68-page guide, offering advice on situations like going to the movies (“refrain from shouting”) and attending funerals (“bow your head instead of hugging”).  NY Times  5-2-2020 
 
FUNERAL HOMES.  Since social-distancing executive order forbidding gatherings of more than 10 people, funerals have been restricted to immediate family members of the deceased. “For family members who desire to have more people for a viewing and celebrate the life of a loved one, we are having outside viewing in which the casket is placed under a tent and we have outside drive-by viewings,” said Howard K. Hill of HKH Funeral Services.  To compensate, many funeral homes now live-stream memorial services via Zoom or other platforms for remote mourners. NewHavenBiz 4-30-2020

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